Citibank India's online account access site has a convenient Contact Us section. Of course, that's a nice thing to have. But to actually expect that to be useful is probably asking for too much. Chances are, whatever you write you will likely be reprimanded with this error message.

Yes, go back and remove all those apostrophe's, quotes and any other unfriendly thing that you may have typed. Too bad if you don't know how to write without using all those banned characters ;-(