It's been a frustrating experience dealing with Dell's "award winning" customer support. They have a myriad of problems and I won't have to list any of them here because that's old news which is available if you search Google for "dell customer support sucks".

Their product itself is pretty decent. You may probably have an acceptable buying experience if they sent you the proper item within the promised timeframe and it all worked when you got it and continues to work... God forbid, if anything breaks in this fragile sequence and you have to email customer support and they respond that they "truly regret any inconvenience or frustration" I may have gone through, and that I should call 1-800-917-3355 where they will address my issues "in a more efficient manner". That's when your problem starts.

Well, not exactly. You actually start getting annoyed right after you place the order and realize you've forgotten basic addition! Applying 2nd Business Day shipping method to a product that Ships Same Day does not mean that you'll get it on the 2nd business day or the 3rd! Oops, they forgot to tell you there is a step where it is shipped from facility a to facility b and all the math you learnt in school only applies from facility b onwards. You say that's misleading? I say it's lying!!

I wonder how they manage to retain customers and make money? Is Dell keeping the lead because all the other PC makers are worse off than them in terms of cost effectiveness, quality or support?