Dell is moving its technical support center from Bangalore to US. Surprising it took so long for them to notice the support problems, while they've been around for so long.

The current news places an undue amount of stress on the reason for the failure of their Bangalore operation on accent related problems. I believe accent would not have been considered a problem if customers were only able to get their problems solved, and the real problems were more operational.

I myself had a chance to deal with Dell recently and came away a little disappointed, but mostly surprised, that this supposedly path breaking company has so many operational issues and still continues to be number one. Although I'm now happy with my notebook, at that time, in exasperation, I blogged Dude, why did I ever choose Dell!?. Plus, I also did a quick usability review of their order status reporting.